HOW TO PURCHASE
Purchasing at diagsystem.shop is very easy. Choose the products you want to buy. To do this, browse the category menu and click on the photo of the product you want to view or purchase. Once you have chosen a product you are interested in, you can add it to your shopping cart.
Once you have selected all the products you want to purchase and indicated the quantities, click the "Cart" button in the top right corner.
Now follow the on-screen instructions, providing us with the information we need to process your order (your name, address, delivery address, etc.). If you already have an account with diagsystem.shop, you don't need to fill in your details again; simply log in to your account with your code and password. Then follow these four steps:
Select a shipping method (mail or express delivery). For some locations, express delivery is not available. On this screen, you can also change the delivery address.
Select a payment method (Credit Card, Bank Transfer, or PayPal).
Review your order. If you chose to pay by credit card or PayPal, you will be redirected to PayPal's secure website for payment processing. After completing your order, we will send a confirmation with all your order details to your email account.
Confirm your order.
PRICES
Prices are as listed on diagsystem.shop (typographical errors apply). All prices include 21% VAT. Due to their special tax regime, all sales to the Canary Islands, Ceuta, and Melilla are exempt from VAT (customs clearance fees and import taxes are not included in the item or shipping price and must be paid at the destination by the recipient of the goods).
SHIPPING COSTS AND METHODS
There are different shipping methods you can choose from. Below are the options and shipping costs. Shipping is usually by courier. For some products, you can also choose the postal delivery option.
Shipping costs and methods for Spain (Peninsula) and the Balearic Islands
The shipping costs detailed below are valid only for Spain (Peninsula) and the Balearic Islands.
Express Courier Service
The package is delivered to the customer's address and delivery takes 2 to 4 business days. For some products, delivery may take longer depending on the product description and availability. Recommended option when available.
Postal Delivery (Blue Package)
Shipping by Blue Package takes between 6 and 10 business days. Some products may take longer depending on the product description and availability.
Shipping costs and methods for the Canary Islands, Ceuta, and Melilla
For orders destined for the Canary Islands, Ceuta, and Melilla, delivery will be by postal delivery.
VAT will not be charged on sales to the Canary Islands, Ceuta, and Melilla; however, the customs system will apply the corresponding taxes. Under no circumstances can we determine the amount of taxes payable by the customer upon receipt of their order, as this depends on local customs. Please inform yourself about local procedures and taxes. All possible taxes and additional charges will be the customer's responsibility.
DELIVERY TIMES
The delivery time for products will be 2 to 4 days for Express delivery and 6 to 10 days for Correos for products in stock in our warehouses. For products not in stock, the approximate delivery time will always be provided, ranging from 5 to 12 days, always counting from the order confirmation. The delivery time will be calculated in business days (Monday to Friday, excluding holidays).
The delivery time for the Canary Islands will have to add approximately 7 business days, as these are only shipped by Correos.
The delivery times indicated are indicative.
If we cannot meet these deadlines, we will inform you immediately to set a new delivery date, or if we cannot deliver the product, we will cancel the order and refund it in full.
PAYMENT SECURITY
For our customers' greater security, we offer several secure payment methods.
You can choose from the following payment methods:
Payment by Bank Transfer: You can pay the full amount of the purchase by bank transfer. In the case of payment by bank transfer, the exact amount to be transferred will be confirmed by email when you place your order. Payment for your order by bank transfer must be made to DIAGSYSTEM in the account indicated in the confirmation email within a maximum of 5 business days of placing the order. When making the transfer or deposit, please include the same name as you specified on the order form and the order number, so we can easily identify the source of the amount.
Once we receive confirmation of the deposit from our bank, we will proceed.